What next?

STEP 1: Be assessed for VHC services
You must have an assessment by a VHC assessor who will discuss your circumstances to identify the range of services that may be needed. Most assessments are done over the phone, however if the VHC assessor determines that an assessment in the home may be of more benefit to you, they will arrange a time and day suitable to you.

To arrange an assessment, call the VHC Assessment Agency on 1300 550 450.

STEP 2: Get your Care Plan
Following your assessment, the services you need will be detailed in a Care Plan and sent to you and your VHC Service Provider.

STEP 3: Start receiving your support services
Once we have received your Care Plan, we will call you to discuss a suitable time to start providing your services. The Home Care Packages Programme and the Commonwealth Home Support Programme (CHSP) may provide additional assistance not available under VHC. For more information on these programmes, please see our Home and Community Services guide.

Home and Community Services >

The Home Care Package Programme and Commonwealth Home Support Programme, provided by McLean Care, are funded by the Australian Government Department of Health. Although funding for these services has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.